Communication and Beyond

Business Emails


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Archana Parmar

How to structure your business emails?

What are some ways that compelling emails can help you to be more productive?  Simple: choosing the correct words to communicate will persuade people to respond to your emails. You will obtain the result you’re looking for more accurately and faster, and you’ll save a great deal of time. If you want to improve your business emails and make your business writing more impactful, you’ve come to the right place.  What you write and how you write will have an impact on how people see you & your firm, whether you’re communicating with business clients or coworkers, managers or subordinates. Not only that, but your writing could mean the difference between a stalled project and a completed one. Always ensure that your email has a clear and logical structure, regardless of the topic, purpose, or receiver.  Include all of the following components in your business emails for optimum effectiveness:  introduction + details + action + closing. INTRODUCTION  Begin by addressing the receiver as “Dear Name.”  The most prevalent ones in today’s corporate sector, from more formal to less formal, are “Hello Name” or “Hi Name.” Introduce yourself by email. Begin with a cheerful and friendly tone, including some basic background information, the main reason for your letter (explain them what’s going on right away), and a brief summary of the following steps. Example: Hello Lata Michael has asked me to send you an email to confirm that I will be able to come to  New Delhi in September to conduct a product training course with your IT staff.  I’m available any time throughout the first two weeks of the month. DETAILS Do they require any other information or background? If that’s the case, you’ll want to mention it in this section. Short paragraphs should be used to break up your email (no longer than 4 or 5 lines each).  Bullet points assist in organising your thoughts, also the material will appear clearer to the reader, be more visually appealing, & be easier to scan. Here’s a rough estimate of the costs: • Fee for a trainer: INR 9000 per day (this will probably be a two-day course) • The cost of a flight is roughly INR 4000. • The cost of a night’s stay is approximately INR 3000. ACTION What’s the next logical step?  Tell them exactly what they need to accomplish (agree on meeting schedule, approve the budget, or proofread a document, for example).  Let them know if they don’t need to do anything after receiving your email. Kindly let us know whether you can manage these fees.  I’ll arrange flights and make hotel reservations once I receive your confirmation.  We can save costs if we book weeks in advance. CLOSING Always (always) say thank you if they have to do something.  Before signing, you can say “Have a wonderful day” or “All the best.” Thank you for your support, and please do not hesitate to contact me if you have any concerns concerning this training course. Have a wonderful day, Archana Note: You want people to read and act on your emails. Ready? Let’s get the ball rolling!

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Archana Parmar

3-step formula to become an effective communicator

If you’re like most people who lack confidence to communicate, or the ones who don’t find suitable words to express themselves, then you’re always looking for a better way to conduct yourself. But it seems like a never ending practice. Good news: now you too can gain the confidence to communicate effectively by following a 3- step proven method below.  These steps include: Step 1: Build your vocabulary – you need not learn the whole dictionary by heart, instead focus on topic specific vocabulary. Step 2: Polish your oral communication- identify the fears that stop you from performing well. Deal with them one by one. Step 3: Business Writing- what are the written tasks that you are supposed to perform on a daily basis?  Let’s take a look at each of these steps in a little more detail… Step 1: Build your vocabularyThis first step is pretty simple. What you need to do is identify your routine job and make a list of tasks that you perform on a daily basis. For example, follow-up with your sales team. Now a lot of people tend to end up confused as to how to remember all the word. Usually you can avoid that by switching the most frequently words by their synonyms. For example, use essential instead of important. Once you’ve completed this first step, then move onto the next step… Step 2: Polish your oral communicationFor this step you’ll need to make a list of the activities that requires you to speak- presentations? daily meetings?   .  What you’ll do is structure your talks before hand by adding an introduction, body, supporting statement or example, and conclusion. Let me share with you three tips for making this step go more smoothly… Tip 1: [Introduction]. [Tell them what you are going to tell them] Tip 2: [Deliver]. [Tell them what you have to tell them along with some examples/anecdotes] Tip 3: [Conclusion]. [Tell them what you just told them by summarizing it] Once you’ve completed this step, then move onto the next one…Step 3: Business WritingFor this step, you need to identify different tasks that you are required to write. See if there is any pattern in them? Can these be templatized? One word of warning: people prefer a cut/copy paste approach for these things, remember- customization is the key in making an impact. ConclusionSo there you have it – a quick and easy 3-step process for becoming an effective communicator.  Let’s recap the steps: Step 1: Build your vocabulary – you need not learn the whole dictionary by heart, instead focus on topic specific vocabulary.  Step 2: Polish your oral communication- identify the fears that stop you from performing well. Deal with them one by one.  Step 3: Business Writing- what are the written tasks that you are supposed to perform on a daily basis? ​​Now there’s just one thing left for you to do – take action!  So go ahead and give yourself the permission to be a better communicator. And do it today, because the sooner you get started, the sooner you’ll reach your destination.​ I’ve got your back.  Write to me at archana@archanaparmar.com Order your copy of my book ‘Business English and Leadership Communication’ – kindle or paperback

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Archana Parmar

How to close your emails like a pro

 Making an impact through your written communication can be a difficult task for non-native speakers; here I am sharing sample closing lines for your formal as well as informal emails. Closing lines for (big) requests Thank you (in advance). Any help you can offer me with this would be greatly appreciated. Any feedback you can give me on this would be gratefully accepted. Any assistance you could give me in this matter would be greatly appreciated. Thank you in advance for your assistance (in this matter). Closing lines when you need a reply I look forward to hearing from you (soon). Looking forward to hearing from you (soon). Please let me know if that’s okay/ if that is acceptable with you/ if that sounds okay/ if you can/ if you can help/ if you need an extension/ if you need to reschedule/ if… Look forward to hearing what you think/ getting your input/… We look forward to receiving your documents/ application/ permission/… Closing lines when you offer more communication/ more help (if needed) If you need any more information, please contact me. If you require any further information, please do not hesitate to contact me (at any time). If you have any questions, please let me know. (In the meantime) if you need any more information, please feel free to email me. Please let me know if there’s anything (else) that I can do to help. If anything about that isn’t clear, please drop me a line. Other closing lines to mention the next contact between you I’m looking forward to seeing you then. I look forward to meeting you then. See you on Monday/ next week/ on…/ next…/ then. Hope we have the chance to meet again soon. I look forward to doing business with you again soon. Can’t wait to see you again! Keep in touch! Write soon! Closing lines for instructions/ commands/ orders           Thank you for your cooperation. I appreciate your support/kind guidance. Thank you in advance for your cooperation. Closing lines with apologies/ Closing lines when responding to complaints Hope that is okay (with you). Once again, please accept our apologies for any inconvenience caused/ for the inconvenience caused/ for the delay/ for… Thanks for your patience./ Thank you for your patience. Thank you for your understanding. Sorry about the complications. Sorry this is taking so long to sort out.  Social closing lines/ Friendly closing lines Have a good evening/ day/ weekend/ break/… Hope you have a good vacation/ journey home/… Good luck with…. All the best with…  Useful closing greetings for emails Best regards Sincerely yours Sincerely Yours Best wishes Regards All the best Bye for now Take care Kind regards Join my 3 day email writing course for FREE here.

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Archana Parmar Leadership Communication

Grammar- to focus or not to focus

Whether we are talking about a ten year old who is about to sit for his English test paper or whether we are talking about a thirty year old who is attempting to write a thesis for master’s degree, we cannot turn down the fact that picking up proper English grammar is important. Whenever we discuss English grammar, the prompt reaction of many people I know is to cringe. They are reminded of junior high and high school English class and the way that their English teachers made them to English grammar exercise after exercise. Surprisingly, English grammar is usually seen in such a negative sense, it is all the more important that people replace those lies with the truth that learning English grammar really is important for anyone who wants to have a proper perspective of the English language. When we learn to communicate in English, not too many of us take the time to think about the fact that English grammar is the very thing that allows us to communicate with and understand one another. It is not so much because we use the same words of the English language, but it is because we all put our words together in certain ways to form thoughts and sentences that we can understand each other. This, in short, is the purpose of English grammar. English grammar is the mechanics of the English language that allows for two people who use the same vocabulary to be able to communicate without misunderstanding. Certainly there will always be some level of misunderstanding that happens when two people communicate, but so much of our problems will be lessened if we all take some time to learn English grammar. Many schools today are moving away from making English grammar a part of the regular curriculum. So while students may learn how to read and write successfully, they will likely never learn the English grammar or the reasons why they are speaking and writing as they are. So if you or someone you know is struggling with any element of the English language, or if you know a child or someone who is attempting to learn English for the first time, then make sure English grammar is included as an important PART of the learning process. Being able to speak, understand and write a language is an important part of being successful no matter what you do in life. And taking the time to learn even the basics of English grammar will go far in helping people communicate even better. Book your Free 30 mins call with me to know how my 3-step approach will help you in becoming an effective communicator of English Language.

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Archana Parmar

7 steps to better Email Writingbuei

Professional emails are an important part of Business Writing. Nowadays, there are very few jobs that do not involve the daily use of emails, and due to the pandemic and remote working concept the adoption of lean media conversation is of unparalleled significance. We all know that the medium of communication in the business world is mostly English, also known as Business English. Emails have become an inseparable part of our business communication. Whether we are at office, co-workspace, or working from home, one thing that we keep checking/sending/responding to, is email. Email is incredibly important in the Business Communication. In order to make your emails communicate well, you must write them effectively. Business emails tend to serve two purposes: a. Giving information b. Asking for information. To make sure your emails do justice to these two purposes, follow the 7 steps to effective business email. Always start your email with a greeting (being polite is important in business). Tell the recipient who you are (state your name and how you would like to be recognized as). Clearly state the purpose of email (clear sentence to the point). Provide essential details (mention the attachments as well). Do state what action is needed. Close the email with suitable sign-offs Don’t forget to end with your signature. When the main purpose of your email is to communicate a problem and your proposed way to resolve it, you can follow the SCRAP structure. Situation: Start positively, explain the situation and your purpose for the email Complication: explain clearly the problem Resolution: explain your proposed solution to the problem Action: clearly state what you would like to happen next, the actions for the recipient and for you Politeness: includes thanking or praising the recipient. Write Better! Drop your email address here or drop me a message at archana@archanaparmar.com to join my free email writing course to learn more about writing better emails.

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